Returns & Refunds Policy

Returns

Perishable goods unfortunately cannot be returned if the product has been opened or the security seal around the fastening has been damaged. 

Refunds (if applicable)

If you aren't satisfied with the condition of a product that you receive from us following an online purchase please contact us immediately using the Contact Form with full feedback and attached pictures of the product you received. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 14 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.  

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.